Returns and Exchanges
If you have received the wrong items or if the items you received are defective, please email to discuss further.
If you are not satisfied with the received goods, you may return them within 14 days of receipt, provided they are in original and resellable condition.
Once returned, you are entitled to a full refund, excluding the return shipping costs. We cannot refund or exchange items that appear to be used, opened, or are not in their original condition.
Return Conditions and Guidelines:
- All returned items must be unused, unopened, and in their original packaging (including any plastic wrapping).
- We are not responsible for the cost of return shipping.
- Please ensure all returned items are securely packaged to avoid damage during return shipping.
- Return packages must be sent with a traceable, insured service, as we cannot take responsibility for items that are damaged or lost in transit.
- The return request must be approved—without approval, your return may not be processed.
Easy Returns in 3 Simple Steps:
Step 1: Request Return Information
Use the contact form below to request return details. Please provide your order number, email address, and reason for return.
Step 2: Ship Your Order
Send the items to the return address provided. Make sure the package includes a Track & Trace code. As the sender, you are responsible, and we want to avoid any misunderstandings.
Step 3: Receive Your Refund
Once we receive the returned package, we will ensure that your purchase amount is refunded to your bank account within five business days.
Contact Us
For any questions or concerns, please email us at Casualslifestyles@outlook.com
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